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Powerlink Electrical

Orders may be cancelled in writing within 14 days of receiving your delivery.

All cancellation requests must be submitted in writing via email. Please contact us at sales@powerlinkelectrical.co.uk for lighting-related orders or info@powerlinkelectrical.co.uk for electrical goods. Cancellation requests made by telephone will not be accepted. Your order reference number must be included in all correspondence.

Returned items must be unused, in their original packaging, and in a resalable condition, including all accessories, lamps, or bulbs supplied with the product. Refunds will be processed excluding any original delivery or carriage charges.

If you wish to return goods, you are responsible for all return shipping costs. Returns must be initiated within 14 days of receiving the items. Products must be securely packaged in their original boxes, with no writing, damage, or tears. Returns should be sent using a tracked courier service, and adequate insurance should be arranged to cover the full value of the goods. Powerlink Electrical cannot accept responsibility for items lost or damaged during return transit.

This returns policy does not apply to bespoke or made-to-order items, including custom-manufactured lighting products or specially modified electrical goods, which are non-refundable.

If an order is cancelled after dispatch, a refund will only be issued once the goods have been received back at our warehouse or our supplier’s warehouse and have passed inspection.

All returned goods will be inspected for signs of use, damage, misuse, or neglect. Approved refunds will be processed within 30 days, minus any applicable delivery or handling charges. Powerlink Electrical reserves the right to refuse a refund or exchange if the returned items do not meet the required condition.

For faulty items, customers may be asked to repurchase the product, as we do not accept advance returns. Once the returned item is received and inspected, a refund or replacement will be offered if it meets the above criteria.

Please ensure your order number is clearly marked on the outside of the return package to allow for easy identification. We reserve the right to refuse refunds where the return conditions have not been met.

Returns Address:

Powerlink Electrical

553-557 Warwick Road,

Tyseley, Birmingham,

B11 2EX, United Kingdom

Please contact us before sending any items back.

Note: Oversized delivery charges may apply to certain items.